CirrusBell © 2013 Created by Syneteks

What do I need?

First, you need a reliable broadband Internet connection. If your cable or DSL service cuts out even occasionally, you should not consider VoIP services until the service is stabilized. Every time your Internet access hiccups, so will your phone service.


Second, you will need to install the telephony adapter (TA), or a VoIP specific phone. You can plug any existing home phone into the TA using a standard phone jack, then plug the TA into your cable or DSL modem using a standard network cable.

How does it sound?

That depends, most people I call can't tell the difference. Every so often someone will notice some stuttering or clipping in the voice, but it's usually rare when prolonged 1-second-long dropout using most connections. At its worst, conversations have been peppered with drop-outs similar to talking with someone on a cell phone with a bad connection. Usually, the reason for choppy voice quality can be traced to heavy traffic on the local network, such as a large file being uploaded or downloaded crowding out voice bandwidth.

What if my power goes out?

Because DSL and cable connections rely on modems that need to be plugged in, when the power goes out, so do the modem and telephone adapter your VoIP phone relies on.

But cable lines keep humming in the dark, even though the modems stop working. If you are concerned about losing your phones during a power outage, consider buying a universal power supply-that keep desktop PCs running during a power interruption. By plugging your broadband modem, telephone adapter, and any intervening network routers into that UPS, you'll avoid losing phone service during outages.

Can I call 911?

In general, yes, but it may not be what you think. Support for 911 is highly variable, we can provide 911 dialing, but if you are calling from your softphone at a hotel, there will not be anyway to know that you have left the designated location for your telephone number, so emergency response will be to the location identified.  

Can I keep my phone number?

In most cases, yes. We offer what's called Local Number Portability (LNP), a program established to allow people to change cell phone providers without losing their number. The catch is that it'll take anywhere from a week to a couple months for your old number to transfer to your VoIP account. In the interim, we can issue a temporary number, so you can make outbound calls; and your existing landline will continue to perform normally until the transition is complete.  

Will I save a lot on taxes?

A typical phone bill can carry $10 or $15 in tax and regulatory fees. In November 2008 the FCC ruled that taxing VoIP services is a federal matter, meaning that, for now, VoIP users avoid paying many of the state and regulatory fees that traditional phone providers charge. It's impossible to predict the future, but for now the tax savings from VoIP services remain.

Can I connect on the road?

Absolutely. No matter where you connect your telephone adapter or softphone to the Internet, the service behaves like you are at home. So you can plug into a hotel broadband connection and make calls from your “office phone” or softphone. Office calls to my office line ring at my location.

Can I use more than one phone?

The easiest solution is to get a multihandset cordless phone. Plug the base into the VoIP ATA box and then place the other handsets where you need them. But if you want to run phones off of multiple wall jacks, it take a little more installation effort.

What's the best way to switch?

Test your internet connection for speed and errors found on our VoIP main page. If the speed and connectivity is satisfactory you shouldn’t have any problems in making the switch.